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F.A.Q.

F.A.Q.

Do I have to take a timeshare presentation in order to take advantage of your vacation incentives?

Great question.  No, you will never be required to attend any sales or timeshare presentation. These are real, top quality Resorts and Hotels with no hidden fees or strings attached. We own and operate several high volume travel companies and we are simply helping these hotels fill what would otherwise be empty rooms which the hotels and resorts turn into additional revenue from these consumers spending money on the property, such as room service, spa, in-house restaurants, bar purchases, casino and extra day stay, etc.    In addition, we will can offer additional incentives and upgrades that you can choose to accept or decline such as additional nights upgrade room types etc.  These will be optional upgrades  Most upgrades and add ons are simple options such as larger room type bed configurations etc. attraction tickets and more.   You, however, will NEVER be required to upgrade.

We have traveled over 1 million families to date and have contracts with the world’s leading hotel chains, and resorts to help them fill their otherwise empty rooms. We help fill empty rooms which the hotels, resorts turn into additional revenue from other areas of their property and future bookings. Hotels rarely experience full occupancy, yet they remain open, providing rooms and services at fixed costs. So when hotels give out their rooms by partnering with Urban Cultured and RedeemVacations.com, they might miss out on the room fee, but they already didn’t have that in the first place, at least now they have the opportunity to gain a customer for their in-house restaurants, room service, their casinos, an extra day stay, future bookings, etc. The benefit of why our program works so well is the fact that it’s a win-win for everyone involved. The promoted projects win because they gain more business from using our incentives. You win because you received an awesome incentive gift from us. The resorts win because they gain additional revenue from other areas of their establishment that they otherwise would not have been able to get and they also have a new client that may book with them in the future.  Redeem Vacations will also offer additional upgrades and incentives that you can choose to accept or not.

We’re glad you asked.  Here’s how it works.  The hotel savings cards can be offered to anyone anywhere. There are over 1 Million Hotels available to use the savings at, around the world and the end-user can pay in dozens of different currencies.  The Restaurant incentives are only redeemable in the United States and Canada.  Our Complimentary Hotel stay incentives can be used by anyone from any country as long as the destination they are redeeming is at least 100 Miles or 160 kilometers away from the end users residence.  In other words, the end-user or you cannot use a vacation incentive to stay at a hotel in their own city they must be traveling a minimum of 100 miles.    The only exception to this currently for the complimentary hotel stays is Residence of Mexico cannot currently use the Mexico destinations but they can use the Hotel savings cards and they can use any Complimentary Hotel Incentive outside of Mexico.  

No, the resorts we offer for the incentive will not be all-inclusive. The recipient of this incentive is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This incentive cannot be combined with any other promotional vacation offer.

The taxes and fees are based on a few factors, examples include but are not limited to local tourism and bed taxes, value-added tax, sales tax based on the full rack rate of the accommodations, maid service fees, zone surcharges, travel agency fees, federal, state, local, or municipal taxes, etc.  most average only about $30 US per night. 

No, the flights are not included.   The recipient of this incentive is responsible for all expenses including but not limited to: airfare, transfers, food, gratuities, and any other miscellaneous expenses. This incentive cannot be combined with any other promotional vacation offer. 

With these promotional offers, the resorts are hoping customers will make up for the loss in room revenue with spending on the property at the restaurants, spa, casino, etc.  For this reason and others they are requiring that at least 1 person in the party be over the age of 21 for all the resorts and a passport to travel if overseas,  they must also have a Major credit or a bank debit card with a Visa or Mastercard logo plus a valid government-issued ID to check-in.  (In other words, they must not be cash customers with no recourse for damage to rooms, etc.)   incentive users must also reside at least 100 miles or 160 kilometers away from the participating resort. So, for example, a resident of Orlando cannot use the Orlando stay but instead could use the Las Vegas hotel stay.  

RedeemVacations.com

 

Terms and Conditions

  • There are NO timeshare presentations required to use this vacation incentive or any other hoops you will need to jump to redeem. Simply activate online by prepaying the hotel taxes and fees associated with the destination. After activation, login online and search for your preferred participating resort/hotel and preferred travel dates.

  • The expiration date on this incentive pertains only to the redemption or activation of this incentive and not actual travel. You must activate this incentive within 7 days of receiving it. Travel can be completed within 18 months after activation. This incentive cannot be combined with any other hotel stay or promotional vacation offer. This incentive cannot be used in conjunction with another similar or same promotional offer.

  • GROUP travel is NOT allowed only one incentive per household and resort/hotel is allowed. Reedeemvacations.com will only honor one incentive per family, friends, acquaintances or known groups traveling on the same, similar and/or adjoining arrival and departure dates. Unfortunately, only 1 party among friends, family, acquaintances or known groups can use the complimentary vacation incentive for the same or overlapping travel dates. Otherwise, there are additional costs associated with group travel.

  • The room types available with this incentive are for a maximum of 2 adults and at least 1 occupant must be over the age of 21. The incentive is designed for couples or singles and up to 2 adults in one room, some properties however may allow for up to 2 additional children up to the age of 12 in the same room based on room type, and bed configurations.  When adding children to your search you are likely to see fewer hotel choices.

  • This incentive will be considered void if bartered or purchased by the recipient. The incentive is valid for a reservation request offering Resort/Hotel Accommodations in your choice of destinations provided by redeemvacations.com Your cost to activate and redeem this incentive and book the reservation includes our recovery fees,  local government taxes, and tourism fees which vary by destination. The main reservation holder must also have a Major credit or a bank debit card with a Visa or Mastercard or American Express logo, plus a valid government-issued ID to check-in.

  • The recipient of this incentive will receive luxury hotel accommodation room rate free of charge, which retail is valued at up to $350 US per night, however recipient is responsible for all other expenses including but not limited to: airfare, transfers, food & beverages, gratuities, resort fees if applicable and any other personal or miscellaneous expenses. (Resort fees are now commonplace in hotels around the world however not always applicable. For example in Orlando FL they run from $5.00 to $13.00 per night, In Las Vegas resort fees run from $16.00 to $38 per night Paid directly to the resort. If applicable the resort fees will be disclosed when choosing a hotel and preferred travel dates. Resort fees cover items like WiFi Internet Access, Local Calls, & Resort amenities).

  • All reservations require a minimum of 30 days advance notice to book. Reservations are based on availability and will not be available during major holidays or resort special events. Check-in is available 7 days a week. Weekends may have a small additional surcharge.

  • This incentive activation is FINAL & NON-REFUNDABLE and NON-TRANSFERABLE, the end user will have 18 months to choose from available travel dates and participating resort/hotel options. Once travel dates are confirmed no changes will be allowed. Cancellations after dates are confirmed will result in forfeiture of the activation fees. (The inventory used for these rooms are not as flexible as booking at regular retail rack rates, once confirmed changes will not be allowed and cancellations or no-shows will result in forfeiture of fees paid)

  • The user must reside at least 100 miles or 160 kilometers away from the destination resort of choice or choose a different resort offer from the available destination options.

  • This incentive has no cash surrender value, void if discontinued and where prohibited by law. The terms of this offer are subject to change without notice. redeemvacations.com reserves the right to offer other hotels with equal or similar value with incentive holder approval if required due to availability. The Hotel bed configuration/ room type is subject to availability upon check-in. (unless a room upgrade was pre-selected and paid for)
  • Do not rely upon representations other than what is printed on this incentive.
  • If you have been awarded more than one vacation incentive you are only allowed to redeem1 incentive every 12 months per household, The travel incentive destination can only be redeemed once per household lifetime.
  • To redeem simply activate the incentive online and then search online at redeemvacations.com for the destination of choice and participating resort/hotels and travel dates.

Hotel Savings Card

Terms of Use Policy

Your BookVipPlus code provides you specific dollar amounts of savings off of the retail pricing for hotels and other travel products and services (the “Products”) offered on savings.bookvipplus.com (“Website”). In order to use your savings dollars, you must activate it by entering the code provided on your welcome email. By using your savings dollars, you agree to abide by this Terms of Use policy (“Policy”). This Policy, which is also posted on the Website, may change from time to time. You also agree to abide by the posted terms and conditions for each Product offered on the Website (“Product Terms”). Product Terms may also appear on your purchase confirmations. Product Terms vary and are subject to change by Product providers.

HOW IT WORKS:

  • Follow the directions on your card or welcome email to activate your savings code. The face value of your code will be deposited to your account (“Savings Bank”).
  • The dollar amount of savings off retail pricing is displayed on the Website with each Product offered (“Savings”). Savings are subject to change without notice. Only the Savings posted at the time a reservation is booked and paid for will be honored.
  • When making a reservation on the Website, you will see the retail price reduced by the Savings. You will pay the reduced price displayed to complete your reservation.
  • After you book and pay for your reservation, the dollar amount of the savings will be deducted from your Savings Bank. The dollars remaining in your Savings Bank can be used for other reservations until your Savings Bank balance is zero.
  • Once a reservation is booked and paid for, it cannot be changed or modified, but, it may be canceled if permitted under the Product Terms. Canceled reservations may incur a cancellation fee. Any Savings used for the canceled reservation cannot be re-deposited into your Savings Bank.
  • You can continue to use your Savings Bank to reduce the retail cost of reservations until your Savings Bank has been used leaving a zero balance or the expiration of your code(s) amount, whichever occurs first.
  • For Customer Service regarding savings dollars or booked reservations, please log in to the Website and click on “View Reservations” located in the “My Account” section, or use the form on the “Contact Us” page.

GENERAL TERMS:

  • Customers must be 18 years of age or older to register a code and use the Website.
  • You are responsible to pay for any costs not included in the Product price such as government taxes and fees imposed by providers. You are also responsible for any expenses you incur while using the Products you purchased on the Website and for purchases made outside the Website, including but not limited to transportation, meals, gratuities, telephone calls, room service, and incidentals.
  • Savings codes have no value except when used in accordance with this Policy. Savings codes are not gift certificates, nor credit nor debit cards, or prepaid vacation vouchers.
  • Savings codes have no cash surrender value, credit value or other implied value.
  • Savings codes will not be replaced if lost, stolen, damaged or expired.
  • You can give your savings code to friends or family prior to activation, but once activated, only the person on the account can use the savings
  • Any suspected or actual abuse of the Policy or Product Terms may result in immediate deactivation of Customer’s savings passport(s) and savings bank without warning or notice, cancellation of any purchased Products, chargeback to Customers for fees and charges incurred by BookVipPlus or its suppliers due to Customer’s abuse.
  • You who make use of the savings codes and the Products agree to indemnify and hold harmless BookVipPlus, its owners, affiliates, agents, contractors, assignees and designees, from any and all claims, liability and responsibility for damages, expenses, inconvenience, dissatisfaction, injury, accident, death or damage to any persons or property whatsoever, arising from or related to the use of the savings codes or Products. BookVipPlus makes no warranty of any kind with respect to the Products offered by the provider. BookVipPlus shall not be liable or responsible for delays or cancellations due to weather or mechanical breakdowns, war, acts of God or any other matters beyond its reasonable control. BookVipPlus assumes no responsibility for any verbal or written representation about savings codes by any distributor, or a third party other than what is expressly written in the Policy and Product Terms. If any conflict arises between this Policy and the Policy posted on the Website, the Website shall take precedence.
  • Offer not valid where prohibited or restricted.

California Disclosures:

  • Transactions are covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: www.tcrcinfo.org.
  • California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by International Fidelity Insurance Company in the amount of $5,000.00.
  • Passengers purchasing travel services from outside of California are not covered by the Restitution Fund.